In accordance with Portaria no. 282/96/M of 11 November, which has been revised by Portaria no. 152/98/M of 15 June and Executive Order no. 36/2004 of 22 November, the airport fee is MOP20 for each departing passenger and MOP10 for each transfer passenger. The airport will also charge MOP90 for each departing passenger and MOP40 for each transfer passenger or those who continue their journey in less than 48 hours after they have arrived at the airport.

Exemptions of airport and passenger fees are granted to the following passengers: infants under 2 years of age; passengers in direct transit; passengers in aircraft that due to technical, meteorological or similar contingency cases are forced to return to the airport; and passengers in aircraft using the airport for purposes that might justify the exemption. In addition, passengers with diplomatic passports or with traveling documents issued by the People’s Republic of China are exempted from the passenger fee.

Please click to view the full terms of the regulation.

Note: The airport and passenger fees are not taxes charged by the government. The fees are collected by CAM-Macau International Airport Co. Ltd and form part of their revenue.

The airport and passenger fees are collected from each departing passenger through the airlines upon issuance of the air ticket.

The fees are collected from each departing passenger through the airlines upon issuance of the air ticket. Passengers should contact the airlines or the travel agencies through which they book the air tickets for the refund.

The real-time departure and arrival information is available at the following websites:
Macau International Airport                     www.macau-airport.com
Administration of Airports Ltd. (ADA)       www.ada.com.mo

Or passengers can phone to Macau International Airport at tel. (853) 2886 1111 to make a flight enquiry.

You may go to the Information Counters of the Administration of Airports Ltd. (ADA), at the departures or the arrivals levels in the airport to check the information. Or you can phone to Macau International Airport at (853) 2886 1111 to make your enquiry.

In accordance with the worldwide practice for check-in procedures which is also practised in Macau International Airport, all passengers are required to check in at least two hours before flight departure.

Passengers will not be accepted for check-in if they are unable to present a valid air ticket, passport or a visa for entry under the requirements of the countries of destination. Passengers are advised to contact the airlines for enquiry before departure.

Passengers are advised to liaise with the check-in counter for enquiry first. As the tickets are purchased through the travel agencies, passengers should contact the travel agencies through which they book the air tickets for any further enquiry or refund.

For issues concerning customer service, ticket refund, compensation for flight delay or cancellation, you are advised to contact the airlines directly.

For airport facilities, you may contact CAM-Macau International Airport Co. Ltd. via the following correspondence:

CAM-Macau International Airport Co. Ltd.
Tel: (853) 8598 8888
Fax: (853) 2878 5465
Email: mkd@macau-airport.com
Address: CAM Office Building, 4° Andar, Av. Wai Long, Taipa Macau
www.macau-airport.com

For general queries, you may contact Administration of Airports Ltd. (ADA) via the following correspondence:

Administration of Airports Ltd. (ADA)
Tel: (853) 2886 1111
Fax: (853) 2886 1296
Email: prl@ada.com.mo
Address: Macau International Airport, Taipa, Macau
www.ada.com.mo

For issues concerning aviation safety and security, you are most welcome to contact us through aacm@aacm.gov.mo (for enquiries) or opinion@aacm.gov.mo (for opinions or comments).

In accordance with Administrative Regulation no. 11/2004, the limit of liability resulting from the destruction, loss, damage or delay of baggage is MOP10,000.00 to each passenger. You should contact the airlines directly for requests for compensation.

Please click to view the full terms of the regulation.

In accordance with Decree Law no. 66/96/M, the baggage, parcels and other items of whatever nature stored in the Macau International Airport have to be claimed within 60 days, otherwise it shall be deemed abandoned.

Please click to view the full terms of the regulation.

If a confiscated item does not present some risk involving storage, the item will be removed and stored at the Macau International Airport. You shall be informed by means of an adequate leaflet that you may reclaim the item within 15 days of the date of confiscation.

For queries, you may contact SEMAC (Security for Macau International Airport) via the following correspondence:

Tel: (853) 8598 8665 / 8598 8666
Fax: (853) 8598 8667
Email: semac@macau.ctm.net
Address: Av. Wai Long, CAM Office Building, 2/F., Taipa, Macau
www.macau-airport.com/site/php/en/operator_semac.php

In accordance with the Administrative Regulation no. 31/2003, weapons, explosives or articles likely to be utilized to commit an act of unlawful interference or articles or substances which are capable of posing significant risk to health, safety or property to be transported by air are not allowed to be taken onto an aircraft cabin. These substances or articles include:

1. Firearms;
2. Ammunition or explosive materials;
3. Pointed or bladed items;
4. Martial art devices;
5. Incapacitating substances;
6. Inflammable substances;
7. Gas and aerosols;
8. Toxic and Infectious substances;
9. Magnetized materials;
10. Radioactive materials.

Please click to view the provisions governing such restriction.

Yes. An arriving passenger who wishes to bring a weapon into Macao should contact the Public Security Police Force (CPSP) through the following correspondence for obtaining permits prior to transporting it into the territory.

Tel: (853) 2857 3333
Fax: (853) 2878 0826
Email: psp-info@fsm.gov.mo
www.fsm.gov.mo/psp

An unruly passenger is defined as someone whose behavior violates the proper order and the discipline inside an aircraft or endangers the aircraft or the lives and properties of other people inside the aircraft. The legal definition of an unruly passenger can be viewed in Administrative Regulation no. 31/2003.

Please click to view the regulation.

In accordance with Administrative Regulation no. 31/2003, the types of behavior prohibited inside an aircraft include:

• Transporting restricted items;
• Smoking inside toilets or other places that prohibit such behavior;
• Using electronic devices that are prohibited;
• Disobeying the proper and fair instructions intended to protect the safety of the aircraft or the people and their properties, or intended to maintain the order and the discipline inside the aircraft, given by the pilot or the crew making the instructions under the name of the pilot;
• Destroying or preventing the operation of any smoke detectors or other protection devices installed inside the aircraft;
• Release any untrue information that can affect the safety of the aircraft.

Please click for the full terms of the regulation.

In accordance with Administrative Regulation no. 31/2003, depending on the seriousness of the behaviour, an unruly passenger may be penalized with a fine of MOP5, 000.00 to MOP50,000.00. If the case should be transferred to the police for handling and filed with the court for inquest, the court will undergo arbitration in accordance with the applicable laws and regulations.

Please click for the full terms of the regulation.

In what concerns the weather conditions, the take-off or landing of a flight or an aircraft depends on the following two factors:

1. Wind speed, wind direction and visibility: When a typhoon is hoisted causing a high speed wind, whether it be a signal number 3, 8, 9 or 10, a flight can still take off or land if the wind direction is suitable for the operation of take-offs and landings. On the contrary, when a typhoon is down, the heavy rain resulting from it might lower the visibility. In such case, a flight cannot take off or land, even though the signal number is removed and the wind.
2. The aircraft type: Different aircraft types have different capability to withstand wind. When a typhoon is hoisted, if the wind speed can allow a particular aircraft type to take off or land, a flight can therefore perform a take-off or a landing.

For any take-off or landing, the airport submits all necessary real-time weather information to the pilot of a flight. When the pilot receives such information, he or she then decides to perform a take-off or landing in accordance with the weather conditions at that moment and the internal guidelines of the airline for such operation. Such custom is a worldwide practice in international air traffic.

Yes. According to the requirement of International Civil Aviation Organization, an airport should, in addition to serving flights operating to it, also serve as an alternate airport for other flights not commercially destined to it. Therefore, even in the case of bad weather or when a typhoon is hoisted, whether it be a signal number 3, 8, 9 or 10, Macau International Airport will not close but operate 24 hours as usual. However, passengers should understand that flights might be affected or delayed due to unstable weather conditions.

You can click to download the application form for balloon release and return the completed form with all the relevant documents to our Authority in person, by letter or fax at least 10 working days in advance.

You can click to download the application form for crane erection and return the completed application form with all the relevant documents to our Authority in person, by letter or fax at least 7 working days in advance.

The airspace of Macao is up to 3,000 feet (about 900 meters). If the flight level is below 3,000 feet, you must get the permission from our Authority before conducting aerial photography or aerial survey flights. Please click to view the requirements of application. You should download the application form for operation of non-scheduled flights and return the completed form with all the relevant documents to us in person, by post or fax at least 3 days in advance.

If the flight level is above 3,000 feet, it would be in China or Hong Kong airspace. You may contact the Hong Kong Civil Aviation Department (HKCAD) or the Civil Aviation Administration of China (CAAC) for getting the permission. Their correspondence is as below:

CAAC
Tel: 010-64092972
Email: webmaster@caac.gov.cn
www.caac.gov.cn

HKCAD Headquarter
Tel: +852 2867 4332
Fax: +852 2869 0093
Email: enquiry@cad.gov.hk
www.cad.gov.hk