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Services
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Reply to surcharge filing (4)
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Flight crew license
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Renewal Air traffic controller license
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Student issuance / renewal (4)
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Renewal Flight operations officer license
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Student issuance / renewal (4)
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Crew member certificate
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Variation Pilot license examination (4)
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Exam result is available in 5 working days (1)
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Variation Air traffic controller examination (4)
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Exam result is available in 5 working days (1)
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Variation MAR-66 aircraft maintenance engineer examination (4)
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Exam result is available in 10 working days (1)
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MAR-145 maintenance organization approval
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Certificate of airworthiness for Aircraft
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Registration of aircraft (4)
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MAR-66 aircraft maintenance engineer license
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Application for an activity that affects flight safety
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Certificate of occupancy of airport facilities
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Receiving and forwarding complaints
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Handling interview requests
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Response to request made by a news media (4)
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Response to request made by a non news media (4)
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Notes:
1. The time guaranteed commences from the next date following the date of submission of all documents.
2. If service involves audit inspection, then the period from document review completion till the inspection date fixed with
mutual agreement will not count in calculating the time guaranteed.
3. For special cases, after thoroughly analyzing the situations, we will inform and explain to the applicants the processing
time required.
4. The respective performance pledge is on trial basis.
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Implementation Status of Performance Pledge
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Services
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Actual Achievement Rate
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2003
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2004
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2005
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2006
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2007
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2008
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2009
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Flight approval
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Non-scheduled services
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100%
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97%
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97%
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97%
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95%
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95%
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99%
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Scheduled services
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N/A (1)
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98%
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Reply to surcharge filing
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N/A (2)
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Pilot license
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Issuance
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90%
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100%
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100%
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96%
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97%
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94%
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94%
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Renewal
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N/A (2)
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Air traffic controller license
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Issuance / Renewal
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N/A (2)
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Student license issuance/ renewal
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N/A (2)
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Flight operations officer license
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Issuance / Renewal
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N/A (2)
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Student license issuance/renewal
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N/A (2)
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Crew member certificate
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Issuance / Renewal
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N/A (2)
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Examination
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Pilot license examination
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N/A (2)
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Air traffic controller examination
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N/A (2)
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MAR-66 aircraft maintenance engineer examination
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N/A (2)
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MAR-145 maintenance organization approval
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Issuance
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N/A (3)
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80%
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80%
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83%
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100%
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100%
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100%
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Renewal
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100%
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80%
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80%
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60%(4)
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100%
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83%
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100%
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Variation
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N/A (1)
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100%
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100%
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Certificate of airworthiness for
Aircraft
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Issuance
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N/A (2)
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Renewal
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N/A (2)
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Registration of aircraft
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N/A (2)
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MAR-66 aircraft maintenance engineer license
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Issuance
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N/A (2)
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Renewal
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N/A (2)
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Variation
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N/A (2)
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Application for an activity that affects flight safety
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100%
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100%
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100%
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100%
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100%
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100%
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100%
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Certificate of occupancy of airport facilities
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Renewal
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N/A (2)
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Receiving and forwarding complaints
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N/A (3)
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82%
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82%
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71%
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91%
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98%
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98%
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Handling interview requests
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Response to request made by a news media
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N/A (2)
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Response to request made by a non news media
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N/A (2)
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Notes:
1. The respective performance pledge was launched in June 2008.
2. The respective performance pledge trial was launched in June 2010.
3. No applications or cases were received from the launching of the performance pledge in Oct 2003 till the end of that year.
4. Due to factors such as insufficient manpower, documents submitted by applicants being incomplete, applicants failing to
meet the required technical specification and so on, the processing work took a longer time. The achievement rate was
not satisfactory as a result. Despite this, the situation has improved in 2007.
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Complaint Statistics
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| Year |
Entities being complained
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Total |
Cumulative Total |
| AACM |
Macau International Airport |
Local Airlines |
Foreign Airlines |
Others
(non-aviation entities) |
| 2001 |
0 |
4 |
1 |
1 |
0 |
6 |
N/A |
| 2002 |
1 |
2 |
1 |
0 |
0 |
4 |
10 |
| 2003 |
0 |
5 |
3 |
0 |
1 |
9 |
19 |
| 2004 |
1 |
3 |
5 |
1 |
1 |
11 |
30 |
| 2005 |
0 |
3 |
5 |
3 |
0 |
11 |
41 |
| 2006 |
3 |
3 |
3 |
8 |
0 |
17 |
58 |
| 2007 |
0 |
11 |
8 |
11 |
1 |
31 |
89 |
| 2008 |
0 |
21 |
19 |
10 |
1 |
51 |
140 |
| 2009 |
0 |
15 |
28 |
12 |
0 |
55 |
195 |
| Total |
5 |
67 |
73 |
46 |
4 |
195 |
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Notes:
- The above figures indicate the number of entities being complained. As more than one entity might be complained in a case, the actual number of cases received might be less than the above figures.
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