In April 2004 the Macao SAR Government implemented the Administrative Regulation No. 11/2004 - “Civil Liability Regime for the Air Operator and Aircraft Operator”. In order that the compensation limits in this Regulation will be compliant with those laid down in the Convention for the Unification of Certain Rules for International Carriage by Air (Montreal Convention), which has become applicable to Macao SAR after the implementation of the Administrative Regulation No. 11/2004, the Macao SAR Government amended the Regulation and published the amendments through the Administrative Regulation No. 19/2011 in July.

Based on the enquiries which we received on air transport contractual responsibilities, we now take the opportunity to explain the above regime, using Q&A, for those issues that concern the general public more, including the contractual liability of the airlines resulting from passenger death or injury, destruction, loss, damage or delay in carriage of baggage or cargo, and delay in carriage of passengers.

Of course, to fully understand the scope of protection, the limits and exclusions of the civil liability of the airlines, the period for filing the claim and so on, it is highly advisable that you go through the whole text of the two Administrative Regulations which can be found on-line in the following links:

Administrative Regulations No. 11/2004 (Content in Portuguese)
Administrative Regulations No. 19/2011 (Content in Portuguese)