2019-11-18 Monday 09:44
Macao

Comments / Complaints

Thank you for visiting our website. You are most welcome to forward your comments or opinions in through the following means or fill out the online form:

• In person 
• By telephone 
• By letter, fax or email

Processing time for handling complaints:
14 working days (The time guaranteed commences from the next day following the day of submission of all documents.)

Remarks:
Document upload is not supported in mobile version of our homepage. If you have any related documents to be attached, it is suggested that you forward your comments or opinions through the desktop version of our homepage.

  • 18/F, Cheng Feng Commercial Centre, 336-342, Alameda Dr. Carlos D’Assumpção, Macao
  • (853) 2851 1213
  • (853) 2833 8089
  • opinion@aacm.gov.mo

Office Hours:
Monday to Thursday
9:00-13:00;14:30-17:45

Friday
9:00-13:00;14:30-17:30

Date:2019-11-18
(Fields with * must be filled in)
Personal Information
  • *Name
  • *Gender
  • Area Code
  • Email
  • Tel
* Please select the preferred contact ways
Entity being complained
  • *Name of entity
    (You can name multiple entities by putting a semi-colon ( ; ) to separate)
Flight Information (If applicable)
  • Flight Number
  • Date of occurrence
  • Location of occurrence
    (You can name multiple entities by putting a semi-colon ( ; ) to separate)
Details of Comment/Contents of Complaint
  • *Details
    (please describe the details in no more than 1000 words) Remaining characters
  • Attachment
    Select
    Support file types: jpeg, jpg, png, pdf, tif, doc, docx, xls, xlsx. Total size of files is limited to 10MB.
  • Request
    (please describe the details in no more than 1000 words) Remaining characters
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