Data Processing

Every report will be read and handled by one APIG staff only. The reporter may be contacted to confirm the nature and circumstances of the safety concern or occurrence reported is correctly addressed and/or to provide the necessary additional information and clarification.

If the report is received by email, the APIG staff will print out the email and the attached report. To ensure confidentiality, the email will be deleted from email system right after printing out the report. The report printout will be considered and handled as the original report.

When the APIG staff who handles the report is satisfied that the information obtained is completed, the information will be de-identified and will be recorded in the MACCARES database.

The original report will be returned to the reporter by registered mail after processing. The reporter will not be contacted after the report is returned, as the APIG will not keep any information of the reporter. The original processed report can be used by the reporter as a proof for the non-punitive protection.

However, if the reporter does not fill out the mailing address on the report, it will be considered the reporter does not want the report being returned thus he/she will not have the aforementioned proof for the non-punitive protection. In this case the APIG will destroy the original report.