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To ensure that the compensation limits in Administrative Regulation No. 11/2004 — “Civil Liability Regime for the Air Operator and Aircraft Operator” — comply with those laid down in the Montreal Convention (Convention for the Unification of Certain Rules for International Carriage by Air) applicable to the Macao SAR, the Macao SAR Government amended the regulation and published the changes through Administrative Regulation No. 19/2011 in July 2011.
Based on the enquiries we have received regarding air transport contractual responsibilities, we would like to use a Q&A format to explain the issues of greatest concern to the general public. These include the contractual liability of airlines resulting from passenger death or injury; the destruction, loss, damage, or delay in the carriage of baggage or cargo; and the delay in the carriage of passengers.
To fully understand the scope of protection, the limits and exclusions of civil liability for airlines, and the periods for filing claims, it is highly advisable to review the complete texts of the two Administrative Regulations. The online versions can be accessed at the following links:
