In what regards the air transport contractual liability, what is the scope of protection in the “Civil Liability Regime for the Air Operator and Aircraft Operator”?

After an airline has sold an air ticket to a passenger or has accepted an order from a cargo agent to transport cargo, the air transport contractual liability is then established. According to Article 2 of the Administrative Regulation No. 11/2004, an airline should compensate their clients for damages arising from the following situations: 

• Death, injuries of any kind or any other corporal damages sustained by the passengers in consequence of accidents occurring on board the aircraft or during boarding and disembarking;

• Destruction, loss, damage or delays of luggage and cargo, as long as such damages occur on board the aircraft or at any other moment in which the airline is responsible for the luggage or cargo;

• Delay in the carriage of passengers.