Activities / Civil Aviation Authority of Macao SAR - Delay in carriage

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Civil Aviation Authority of Macao SAR

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Delay in carriage

Delay in carriage 2015-11-04

According to Article 4 of the Administrative Regulation No. 11/2004 as amended by the Administrative Regulation No.19/2011, an airline should compensate a passenger for the damages caused by the delay in carriage. However, if the airline can prove that it has taken all reasonably required measures to avoid the occurrence of such damages or losses or if it demonstrates that taking such measures was impossible, the airline is not held responsible for the damages.